Can ServiceNow Discovery change the class of a Configuration Item?

Can ServiceNow Discovery change the class of a Configuration Item?

• A. No, it remains fixed
• B. Yes, but only during the initial discovery
• C. Yes, if the CI is in another class due to import
• D. No, only manual edits can change CI classes

Answer: (C)

ServiceNow Discovery can indeed change the class of a Configuration Item (CI), especially in scenarios where the CI is identified as belonging to a different class during an import or discovery process. When ServiceNow Discovery conducts scans, it identifies components within the IT infrastructure and classifies them as CIs. If the system discovers that a CI should be reclassified due to updated data or discrepancies in its classification, it can switch the CI to a more appropriate class. This flexibility allows the Discovery tool to maintain an accurate representation of assets and their relationships within the ServiceNow Configuration Management Database (CMDB). It ensures that as additional information becomes available or as network configurations change, the system can adapt and provide an updated perspective of the environment. This capability supports effective IT operations, as having the right classification for CIs is crucial for leveraging the full potential of IT service management processes, including incident management, change management, and reporting.

ServiceNow Discovery can indeed change the class of a Configuration Item (CI), especially in scenarios where the CI is identified as belonging to a different class during an import or discovery process. When ServiceNow Discovery conducts scans, it identifies components within the IT infrastructure and classifies them as CIs. If the system discovers that a CI should be reclassified due to updated data or discrepancies in its classification, it can switch the CI to a more appropriate class.

This flexibility allows the Discovery tool to maintain an accurate representation of assets and their relationships within the ServiceNow Configuration Management Database (CMDB). It ensures that as additional information becomes available or as network configurations change, the system can adapt and provide an updated perspective of the environment.

This capability supports effective IT operations, as having the right classification for CIs is crucial for leveraging the full potential of IT service management processes, including incident management, change management, and reporting.